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Q: What are your hours? A: The factory and sales department is open Monday through Friday, 7:30 am to 3:30 pm PST; our showroom is open by appointment only. We are closed Saturday and Sunday. |
Q: Do you offer factory tours? A: Tours of the factory are limited to Mondays and Wednesdays at 10:00 am only. We recommend that you call ahead to confirm your arrival and our availability to host. Because this is a working factory, tours are limited to about 30 minutes and no more than four to five visitors per tour. Thank you in advance for understanding. Cameras are welcome. |
Q: What lines of instruments do you offer? A: We make several lines of instruments, including our 1500 Series, 900 Series, 1000 "Chicago" Series, 700 Series, and our famous Marching Brass and G Bugles. We offer a full line of brass instruments, from cornets to tubas. Kanstul has the highest quality brass instruments for artists and professionals, and brass sections from symphony orchestras to drum & bugle corps. |
Q: Do you make instruments for other companies? A: Kanstul Musical Instruments is a supplier to the industry, and we provide parts, instruments and services to companies in North America and Europe. |
Q: Where are your instruments made? A: We manufacture all of our instruments in Anaheim, California, right here in the United States of America. We are located about a mile and a half from Disneyland. |
Q: Where can I try a Kanstul instrument? A: An authorized Kanstul dealer, brass conferences and trade shows, and of course our showroom, which is open by appointment only - please call the sales department at (714) 563 1000. |
Q: Where can I buy a Kanstul instrument? A: Any authorized Kanstul dealer. If your local dealer does not carry Kanstul products, please ask them contact our sales department at (714) 563 1000. |
Q: Do you sell direct to the public? A: Our instruments are available through authorized Kanstul dealers only. The only instruments available directly from the factory are our G Bugles, select specialty instruments such as coach horns and ceremonial bugles, mouthpieces, parts and accessories. |
Q: Why is there a waiting period? A: Our instruments are made to order, and the process usually takes four to six weeks if your dealer is out of stock. |
Q: Do you offer repair services? A: We will repair all Kanstul instruments, and many popular brands at our discretion. Please make any repair inquiries in writing to sales@kanstul.com, and include digital photos if possible. You may be instructed to send the instrument to us, at which time we would inspect and advise. Zig Kanstul himself will examine the instrument to determine exact repair costs. We request that you send the horn to us via UPS (insured) to the factory address: Kanstul Musical Instruments Be sure and include a letter with details of the nature of the work desired, and your contact information. We will contact you by phone or email with an estimate, and will accept payment by money order, check or by credit card. |
Q: How do I order parts? A: Please refer to our online parts pages. We accept parts orders in writing only, either by fax, 714 563 1661, or by email, sales@kanstul.com |
Q: What forms of payment do you accept? A: We accept payment by check, money order, wire transfer (we will provide account information) or by credit card. Please be advised that credit card transactions are subject to an additional 1.5% for Visa/MC or Discover; or 3.75% for American Express. We accept credit card information by fax, (714) 563 1661; or by phone, (714) 563 1000 during our regular business hours only. |
Q: Do you offer a warranty on your horns? A: We offer a one year limited warranty against manufacturing defects. The full text appears on our Warranty page. A note about "acid bleed": When the bell rim is soldered, some acid (in the form of flux) may remain inside the bead. We take care so that when we bake the lacquer, if an acid bleed were to occur, the horn would still be in our hands, and therefore the condition could be corrected. The horns are all inspected carefully by many individuals prior to shipping, however an acid bleed can occur later. What sometimes happens is that a bump or other damage to the bell months or even years later - or sometimes even cleaning in an ultrasonic tank more powerful than ours - can cause minuscule cracks in the solder, allowing moisture to get in and later expand to push the acid out. |
Q: Who plays your horns? A: Some of the numerous artists who play Kanstul brasswinds are Herb Alpert, Doc Severinsen, Arturo Sandoval, Greg Adams, Richard Steuart, Claudio Roditi, Tim Wendt, Bennie Cowan, George Roberts, Mike Suter, Steve Reid, Charley Davis, John Engelkes, Les Benedict, Alan Kaplan and many others. Our outstanding instruments can be heard at Disneyland, and in our nation's capitol including the top military service bands and ensembles: the Naval Academy Drum & Bugle Corps, the US Marines "Commandant's Own" Drum & Bugle Corps, the 3rd Infantry "Old Guard" Fife and Drum Corps, the US Air Force Concert Band, the Navy School of Music and more. |
Q: How long have you been around? A: Kanstul Musical Instruments has been in business since 1982, however Zig Kanstul has been designing and building horns for over 50 years. |
Q: What should I use to clean my horn? A: For horns with a lacquered finish, wipe clean with a soft cloth, such as double knap flannel or microfiber. We use Tarni-Shield on silver plated horns. We mix the product half and half with water. It goes on evenly, dries quickly and polishes off easily with double knap flannel. |
Q: What kind of valve oil do you recommend? A: We do not recommend any particular brand of valve oil, however any high quality pro oil is acceptable for use on Kanstul horns. |
Q: How do I become an authorized Kanstul dealer? A: Please contact our Sales Manager Charles Hargett at (714) 563 1000, or by email, sales@kanstul.com |
Q: What is the difference between flugel horn mouthpiece tapers? A: The following information is reprinted with permission from www.mouthpieceexpress.com
Guide to Flugelhorn Tapers
Confused about tapers? We used to be, too! Here's the scoop on flugelhorn mouthpiece tapers. If you are using the wrong taper, you may be experiencing poor intonation and response!
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Q: What straight mutes fit your Model 920 and 1520 Piccolo Trumpets? A: A standard piccolo trumpet mute fits the 920, and the A- and Bb bells of the 1520. A D trumpet mute fits the G bell of the 1520. |
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