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| Frequently Asked Questions |
Q. What are your hours?
A. The factory is generally open Monday through Friday, 7:30 am to 3:30 pm; our showroom is open Monday through Thursday, 7:30 am to 4:30 pm, and Friday until 3:30 pm. We are closed Saturday and Sunday.
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Q. Do you offer factory tours?
A. We are available to host tours of the factory on Mondays and Wednesdays at 10:00 am, and on Tuesdays and Thursdays at 1:00 pm. We recommend that you call ahead to confirm your arrival, or our availablilty to host. Because this is a working factory, tours are limited to about 30 minutes and no more than four to five visitors per tour. Thank you in advance for understanding.
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Q. What lines of instruments do you offer?
A. We make several lines of instruments, including our 1500 Signature Series, 900 Custom Class, 1000 Chicago Series, 700 K Model, and Custom Class Marching Brass. We offer a full line of brass instruments, from cornets to tubas. Kanstul has the highest quality brass instruments for artists and professionals, and brass sections from symphony orchestras to drum & bugle corps.
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Q. Do you make instruments for other companies?
A. Kanstul Musical Instruments is a supplier to the industry, and we provide parts, instruments and services to companies in North America and Europe.
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Q. Where can I try a Kanstul instrument?
A. An authorized Kanstul dealer, brass conferences and trade shows, and of course our showroom.
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Q. Where can I buy a Kanstul instrument?
A. Any authorized Kanstul dealer. If your local dealer does not carry Kanstul products, have them contact our sales office, 714 563 3325.
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Q. Do you sell direct to the public?
A. Our instruments are available through authorized Kanstul dealers only. The only instruments available directly from the factory are our G Bugles, select specialty instruments such as coach horns and ceremonial bugles, mouthpieces, parts and accessories.
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Q. Where are your instruments made?
A. We manufacture all of our instruments in Anaheim, California, right here in the United States of America. We are located about a mile from Disneyland.
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Q. Do you offer repair services?
A. Yes. We will repair Kanstul instruments, and many popular brands at our discretion. Please make any repair inquiries in writing to sales@kanstul.com, and include digital photos if possible. You may be instructed to send the instrument to us, at which time we would inspect and advise. Zig Kanstul himself will examine the instrument to determine exact repair costs. We request that you send the horn to us via UPS (insured) to the factory address:
Kanstul Musical Instruments
1332 South Claudina Street
Anaheim, CA. 92805
Attention: Repairs
Be sure and include a letter with details of the nature of the work desired, and your contact information.
We will contact you by phone or email with an estimate, and will accept payment by money order, check or by credit card.
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Q. Who plays your horns?
A. Some of the numerous artists who play Kanstul brasswinds are Doc Severinsen, Arturo Sandoval, Greg Adams, Richard Steuart, Claudio Roditti, Tim Wendt, George Roberts, Mike Suter, Steve Reid, Charley Davis, John Engelkes, Les Benedict, Alan Kaplan and many others. Our outstanding instruments can be heard at Disneyland, and in our nation's capitol including the top military service bands and ensembles: the Naval Academy Drum & Bugle Corps, the US Marines “Commandant's Own” Drum & Bugle Corps, the 3rd Infantry “Old Guard” Fife and Drum Corps, the US Air Force Concert Band, the Navy School of Music and more.
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Q. Who is Zig Kanstul?
A. Click here for a brief history of Zig Kanstul and Kanstul Musical Instruments. This article appeared The Music Trades in November 2003. Download it here. Adobe Acrobat required (free download here)
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Q. How long have you been around?
A. Kanstul Musical Instruments has been in business since 1982, however Zig Kanstul has been designing and building horns for over 50 years.
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Q. Why is there a waiting period?
A. Our instruments are made to order, and the process usually takes four to six weeks if your dealer is out of stock.
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Q. What should I use to clean my horn?
A. For lacquer horns, wipe clean with a soft cloth, such as flannel or microfiber. We use Tarni-Shield on silver plated horns. We mix the product half and half with water. It goes on evenly, dries quickly and polishes off easily.
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Q. What kind of valve oil do you recommend?
A. We do not recommend any particular brand of valve oil, however any high quality pro oil is acceptable for use on Kanstul horns.
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Q. How do I order parts?
A. See our online parts pages here. We accept parts orders in writing only, either by fax, 714 563 1661, or by email, sales@kanstul.com
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Q. How do I become an authorized Kanstul dealer?
A. Please call our Sales Manager Charles Hargett at 714 563 3325, or by email, sales@kanstul.com
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Q. What is the difference between flugel horn mouthpiece tapers?
A. The following information is reprinted with permission from www.mouthpieceexpress.com
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Guide to Flugelhorn Tapers
Confused about tapers? We used to be, too! Here's the scoop on flugelhorn mouthpiece tapers. If you are using the wrong taper, you may be experiencing poor intonation and response!
- LARGE Morse taper
Commonly known as Standard Taper, the LARGE Morse taper is used by Yamaha, Getzen, Callet, Benge/King/Conn, Holton and older Kanstul 1525 fluglehorns.
- SMALL Morse taper
The so-called “Bach Taper.” Bach, Courtois, newer Couesnon, Kanstul 1525 and some European flugelhorns use SMALL Morse taper.
- FRENCH (straight) taper
Also known as Couesnon Taper, French taper is used by original Couesnons, Flip Oakes "Wild Thing," Kanstul CCF 925, and original F. Besson flugelhorns.
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